@mbhahn around the web
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Quick Bio
I am an accomplished individual in Community Management, Social Media, Web Development, Blogging, and Writing.  I am also experienced working in the Gaming Industry, E-Sports Gaming, Clan  Gaming.   I am always looking for opportunities if you are interested please contact me.

 

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By mhahnsuper Account on 8/29/2012 9:19 AM
So She Married Her Forum TrollThis is a story how Johnny and Cassandra who started out as enemies, fell in love, and eventually got married. This is a new tale from the 50 Shades of Community Management.
By mhahnsuper Account on 6/19/2012 10:28 AM
Volunteers MatterYesterday, I posted a question on Twitter which I called the “Community Manager Question of the Day”where I asked “Does the age of your volunteers matter when your recruiting volunteers?” I know it is a loaded question because the ultimate answer is varied by a number of factors. Lets discuss the factors why I used age as a requirement and how I learned to change my ways.
By mhahnsuper Account on 5/23/2012 9:48 AM
We have a big problem right now with Social Media. Every business wants to share their own information by just becoming a broadcaster for their clients, followers and customers. Every time information is posted there is often no one there to respond to the inquiries whether it is a question or comment. Sadly, it has become common place to ignore your base with this misuse of social media in all types of platforms and settings
By mhahnsuper Account on 4/17/2012 11:52 AM
Every community manager wants their community to be big and popular. When the community becomes popular, the community has to live up to the current standards that made them successful. Success often brings more people using your product and services. In turn, you will need to provide more support and customer service.
By mhahnsuper Account on 2/16/2012 9:28 AM
The Role of the Community ManagerFar too often I see jobs posted for the Community Managers use a copied ads from other businesses. Companies who need a “Community Manager” should identify what type of community manager need they need to fill and post the position. The job will list a super long laundry list of goals and expectations and at end of the job advertisement, ”We require a BS in Marketing or similar field”.
By mhahnsuper Account on 11/8/2011 8:31 AM
Over the last twelves years, I have seen many cases of volunteer abuse. The site owners/companies are stuck working overtime trying to undo the damage caused by these evil volunteers. I am going to discuss how to limit the damage volunteers can do to a community in this article.
By mhahnsuper Account on 11/2/2011 8:23 AM
New CokeEvery community manager dreams that their community will be all sunshine and roses. However, that is rarely the case. Every player always has an opinion. When the community manager shares information, no one person consistently shares the same opinion on the topics. Everyone enjoys their game or community with various degrees of passion. Creating change can cause positive or negative feedback response. The result can cause a feeding frenzy for firestorm that can unleash hell on the community. Everyone wants their opinion to matter and to be heard. Its up to the community manager to convey the information in the most positive way.
By mhahnsuper Account on 10/27/2011 6:47 AM
In this article, I am going to compare community managers to bacon. I am going to explain the similarities in characteristics between them. Before we begin. Lets identify what bacon and a community manager is in definition.
By mhahnsuper Account on 10/13/2011 7:57 AM
I participated in a weekly twitter #cmgrchat yesterday. The topic covered contests for communities. I brought up how other people use twitter for contests using Twitter and specifically ReTweets. I must of hit an inner rage button and rightfully so. I was messaged with negative responses. Most people don’t like contests that don’t have a real chance in winning or just continue spam your time lines or hash tags with fake advertising without mercy. I am not sure of the metrics that show users gains or lost for using any of these methods. This is just my thoughts.

Here is a few twitter contests that I dislike the most.

1) The contest where you have to be the 100th re tweeter to win something. While I'm not against the idea if its a very short number, but come on the 100th? You could be waiting a week if the community is slow and inactive and if its active and fast...
By mhahnsuper Account on 9/22/2011 8:27 AM
I started many successful volunteer programs for  the Clan World Network and other websites. Over the course of building communities, I was always faced with the challenges of keeping my volunteers happy and motivated. I was able to keep my volunteers working hard by giving them new things to strive for and giving them the proper sense of appreciation. I trained them by providing guidelines and tools necessary to do the position. It is important that you trust your volunteers and handle issues or problems internally. Let them make decisions for themselves.

This article is going to focus on one of my gaming competition websites called Clan ladder at Clanladder.com. It was by far the biggest and most active of all my sites. The site averaged over 1000 games a day in various game ladders and different types of play from all over the world. The ladder site allowed...
By mhahnsuper Account on 9/15/2011 12:21 PM
In this article, I am going to discuss my real life experience and observation of quality vs quantity in recruiting volunteers and lessons learned by me by when I was at Microsoft Gaming Zone as a volunteer. A lot of the same issues in this articles are still present in today’s Internet. Someone mentioned to me last week that their organization with over 350 volunteers did what they wanted to with little oversight. So that bought back memories of me and my volunteer position with Microsoft as a Systems Operator on the Microsoft Gaming Zone in a tale of two different volunteer systems.

The MS Gaming Zone was an elaborate chat lobby system with games built in and launched. Back in 1998, I applied and was heavily recruited as one of the youngest volunteers working in the retail game lobbies of the MS Gaming Zone because to my influence in the community....
By mhahnsuper Account on 9/8/2011 6:29 AM
Every community site can always use an extra pair of hands to help itself internally. Every successful site always had its fans who take an interest in the direction or purpose of the site. Sites always have weaknesses and holes where it cannot afford to hire someone to do a job due to budgets and other reasons. Your marketing team sends the external audience or site traffic to your website that sets the tone of conversation in your forums from social media outlets. In steps the volunteer, who is recruited to fill some type of the gap in your site's operation such as nights, peak or off-peak, and weekends when they are already active but you and most of your team isn’t available.

Volunteers can play an integral support role in plugging in coverage if you spend the proper amount of time screening who you recruit to help you out. Volunteers can be your average users that...
By mhahnsuper Account on 8/31/2011 8:06 AM
Having an excellent customer service program is the most essential service to provide to your customers. Your customers are your audience whether you sell goods, services, or just a simple news site. Your audience influences other people. Now more then ever with social media outlets your entity should be well trained and prepared. You can have the best of anything but without a capable customer service program in place your probably just sinking your own investment. Here are a few simple steps that can go a long way in influencing potential customers.

Always Listen to your customer. If a customer has a negative experience please sympathize and apologize. Help them and fix their experience by understanding the problem they are having. Treat people how you would like to be treated. Provide the remedy necessary.

Your in business to Serve...


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